Reports guide: Attendance and gate

This guide covers the 4 reports for attendance, no-shows and gate access. New to reports? See Run, schedule and read reports to learn how to run, schedule and read them.

In this article

• Attendance: Attended (Unique Clients)
• Attendance: Late Cancellations (Not Refunded)
• Attendance: No Shows
• Gate: Attendance

Attendance: Attended (Unique Clients)

What it does: Lists each customer who was checked in at least once in your range, with how many check-ins they had and their first and last check-in. The range applies to the check-in time, not the class date.

Why use it: To count and list your unique active attendees in a period, for engagement tracking or a mailing list.

Filters

What's in the file: One row per customer. Columns: Customer ID, First Name, Last Name, Email, Telephone, Total Classes Attended, First Attended At, Last Attended At.

Good to know

Total Classes Attended counts every checked-in booking, including video bookings.

Attendance: Late Cancellations (Not Refunded)

What it does: Lists bookings that were cancelled without a refund (the customer kept the credit or allowance charge), for classes starting in your range.

Why use it: To follow up with customers who cancel after the cut-off, or to apply a late-cancellation policy.

Filters

What's in the file: One row per booking. Columns: Event ID, Event Type, Instructor, Event Date, Event Time, Booking ID, Slot, Customer ID, First Name, Last Name, Email, Telephone, Booked Using, Subscription Name.

Good to know

Booked Using shows Subscription or Credits; Subscription Name shows n/a for credit bookings. Instructor is the class's main instructor.

Attendance: No Shows

What it does: Lists bookings that were not cancelled and not checked in, for classes starting in your range.

Why use it: To spot customers, particularly on unlimited plans, who book and don't turn up.

Filters

What's in the file: One row per booking, with the same columns as Late Cancellations.

Good to know

• The report does not check whether the class has happened yet. Run it for past dates only, or later classes today will show everyone as a no-show.
• It relies on check-in. If your studio doesn't check customers in, every booking will be listed.

Gate: Attendance

What it does: Lists every entry tap at your gate or door between two dates and times, newest first, with the customer and the key used. For sites using access cards or keys.

Why use it: To check who came in and when, for an access audit or to confirm a member's visit.

Filters

What's in the file: One row per tap. Columns: Cust. ID, First Name, Last Name, Email, Telephone, Key ID, Gate Accessed At.

Good to know

Taps from a key not linked to a customer show N/A in the customer columns. There are no totals.