In the case of issuing a refund, you can navigate to a customer's account and scroll down to orders to find the order which has a payment you want to refund.
Open the order by clicking in the eye icon.
You'll then see the order's details and if you scroll down you'll see payments.
Then if you have permission, you will see a refund button.
Click that and type in the refund amount along with a refund reason.
Please note, we will issue a refund back to the original payment method. So if the payment was with a card on file, the customer will get that refunded to them in 2-5 business days via the card they have stored on their account.
If you are refunding a charge for credits, make sure you also go back to the customer's account, scroll to the bottom to find the credits and tick the box next to any credit you wish to refund. Then in the action dropdown, select to refund the credits.
If you refunded a payment for a subscription, you may then need to cancel the subscription. Follow instructions here for cancelling a subscription.